First off, I’ve been living here for 3.5 years and can definitely recommend it to anyone looking for an apartment. I initiated the leasing process from Canada and the staff were very helpful in making it easy for me to submit the materials (especially rent payment history from out-of-country landlords). Everything was ready the day I arrived in my apartment and I was able to pick up the key and move in. My move in experience was great and easy. The apartment was clean on the move-in day, the carpets were cleaned, and I did not find any issues. In the past 3.5 years, I have contacted the maintenance team a number of times for some issues. They have always been very prompt, professional, and had done the maintenance with meticulous detail. With messy maintenance, they always made sure no mess was left behind (using plastic curtains, etc.). In my most recent experience they went above and beyond, the maintenance stayed later than their regular hours, fixed everything, and the issue was addressed completely. The snow clearance during winter times have been very timely and thorough, and I have had no issues even during storm days. I have been renewing my lease consistently, because I have been happy living in the apartment, the rent is very reasonable given the amenities provided (like covered garage, large square footage, etc.), and the staff are friendly and helpful.
I have read reviews and was very skeptical, but decided to see for myself how this place operates. I came for a tour and met with a wonderful lady (I think her name is Kadian, or Kadrian?) She sat down and showed me floor plans and the beautiful pool that was open and had the fountain going, still i kept the reviews in mind. We continued to the apartment which was a beautiful 2 bedroom loft (literally took my breath away) she walked through the apartment with me and gave me in depth information on utilities and told me that it came not only with a full size washer and dryer but an attached car garage too! How awesome!! So with my own judgment in mind i went ahead and rented, and let me tell you this has been nothing short of amazing. The staff is great, the maintenance crew is awesome, very well-mannered young men, and although i have only called the office once in the few months that i have been here they were sweet woman. I would DEFINITELY recommend The Mansions to ANYONE seeking professional staff and a beautiful apartment that feels more like a home!
I've seen a big improvement over the past year. Management addresses issues timely and has good follow up. Upkeep on the grounds and pool has also improved greatly. Keep up the good work.
Very responsive to any apartment issues. Great to work with. Always got work done when they said they would. Very pleased and impressed.